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美外賣員工醞釀無限期大罷工,要求疫情期間提供保護

美外賣員工醞釀無限期大罷工,要求疫情期間提供保護

Daniell Abril 2020年03月30日
此次罷工或將造成嚴重的影響。

美國食品雜貨配送服務平臺Instacart的員工計劃在本周一舉行罷工,要求公司針對新型冠狀病毒疫情提供更好的員工保護措施。目前,該平臺上的客戶訂單數量激增,此次罷工或將造成嚴重的影響。

瓦妮莎·貝恩是組織此次罷工的維權委員會成員金龙彩票|官网登录。她表示:“我們就是想刺激Instacart有所行動。罷工的目的不是要使Instacart徹底停止運營,但如果為了得到我們需要的福利必須這樣做,我們也義無反顧?金龙彩票|官网登录!?/p>

該維權委員會能夠聯絡15000名Instacart員工。該委員會稱,他們曾多次要求Instacart提供個人防護裝備金龙彩票|官网登录,每筆訂單發放5美元危害津貼,并向高風險員工和出現新冠肺炎癥狀的員工提供病假工資等。工人們指責公司對于大部分需求都充耳不聞,因此他們計劃持續罷工,直到公司滿足他們的需求金龙彩票|官网登录金龙彩票|官网登录。

Instacart公司CEO阿普瓦·邁赫塔表示,此次罷工正值公司業務最繁忙的時期。隨著新冠疫情在美國的持續蔓延,人們紛紛選擇食品雜貨配送服務金龙彩票|官网登录,以免在實體店中接觸到病毒,同時避免長時間排隊結賬。

為了滿足用戶需求,Instacart正在迅速增加人手,最近宣布計劃招聘30萬快遞人員。

面對罷工威脅金龙彩票|官网登录,Instacart回應稱,公司正在“積極”研究金龙彩票|官网登录,采取“預防性”措施,以保證公司的安全運營金龙彩票|官网登录。對于確診感染病毒或被強制隔離的員工,Instacart曾宣布發放14天工資。上周五,Instacart宣布將該福利的截止日期從4月8日延長至5月8日。此外,Instacart還宣布向處理訂單數量達到一定標準的員工發放最高200美元獎金金龙彩票|官网登录,但其中并不包括Instacart的快遞員金龙彩票|官网登录金龙彩票|官网登录。同時Instacart還允許員工配送酒精飲料時,用客戶的身份證掃描件取代客戶簽字,從而避免近距離接觸。

公司在聲明中表示:“無論是采購員、客戶還是員工,他們的健康和安全始終是我們的重中之重金龙彩票|官网登录。我們絕對尊重采購員向我們提供反饋和表達擔憂的權利。因為這是我們持續改善購物體驗的重要途徑。在當前的關鍵時期,我們致力于為這個重要的群體提供支持?!?/p>

但貝恩認為,Instacart的應對措施并沒有解決核心問題。她表示金龙彩票|官网登录,員工必須有醫生證明他們被強制隔離或者被確診感染了新型冠狀病毒,才能獲得病假工資,但目前病毒檢測依舊緊缺金龙彩票|官网登录,而且許多員工沒有醫療保險可以支付看醫生的費用。除此之外,許多員工已有其他病癥金龙彩票|官网登录,這增加了他們因病毒導致病情加重的幾率,但當前的政策并不包括這些人。此外,公司依舊不會為采購員配備必要的清潔用品金龙彩票|官网登录,所以他們無法對購物車進行消毒或者在把商品交給客戶之前洗手。

貝恩說:“客戶可以待在家里,通過快遞服務采購商品,這讓他們產生了一種虛假的安全感金龙彩票|官网登录。但我們知道,病毒在購物袋上是可以存活的金龙彩票|官网登录〗鹆势眧官网登录金龙彩票|官网登录!?/p>

而且從有些客戶的話中可以看出,早在Instacart員工計劃罷工之前,用戶對于病毒的擔憂已經對該公司的服務產生了影響。許多人購買的商品要等一周甚至更長時間才能配送金龙彩票|官网登录,而且由于店內缺貨金龙彩票|官网登录,訂單送達時經常缺少商品。有購物者投訴,他們沒有收到商品卻被扣費,但他們聯系不到該公司的客服代表解決問題金龙彩票|官网登录。

70歲的卡洛爾·西蒙居住在得克薩斯州福特沃斯。她說自己第一次嘗試了Instacart,因為她擔心自己年紀大了,而且患有哮喘金龙彩票|官网登录,現在到外面去太危險。她從Instacart上訂購了15件商品,當時得到的承諾是三天內送達。

她說:“我收到一封電子郵件告訴我:‘您的訂單已經送達?!以谇伴T廊和后門廊什么也沒看到〗鹆势眧官网登录!?/p>

西蒙說金龙彩票|官网登录,Instacart曾經提示她除了一罐V8果汁以外金龙彩票|官网登录,所有商品全部缺貨金龙彩票|官网登录,但她卻為這些商品付了錢,而且支付了配送費和服務費金龙彩票|官网登录。她就這筆費用向信用卡公司進行了投訴。

70歲的格雷斯·斯特勞德也是第一次使用Instacart購物,并且也有類似遭遇。她下了一筆180美元的訂單,但沒有收到訂購的商品,卻被扣除了圣女果的費用以及服務費與配送費金龙彩票|官网登录。

斯特勞德說:“我嘗試過撥打客服電話,但他們說需要等待59分鐘金龙彩票|官网登录。我剛剛已經寫好了這筆費用的支票金龙彩票|官网登录〗鹆势眧官网登录!?/p>

15000名采購員中即使只有部分人參加周一的罷工,也會影響Instacart的服務金龙彩票|官网登录。Instacart員工此前曾經組織過一天罷工和其他抗議活動,敦促公司改善工作條件,例如調整小費政策金龙彩票|官网登录,要求公司更透明地解釋確定員工工資的標準等金龙彩票|官网登录,此次罷工將是Instacart員工首次無限期罷工。

貝恩說,促使他們決定罷工的“最后一根稻草”是Instacart新招聘30萬快遞人員的決定金龙彩票|官网登录。

她說:“這讓人感覺他們好像早已知道我們會生病,所以他們要找人取代我們金龙彩票|官网登录。30萬人將與我們面臨相同的風險。這太可怕了!”(財富中文網)

譯者:Biz

美國食品雜貨配送服務平臺Instacart的員工計劃在本周一舉行罷工,要求公司針對新型冠狀病毒疫情提供更好的員工保護措施。目前,該平臺上的客戶訂單數量激增,此次罷工或將造成嚴重的影響。

瓦妮莎·貝恩是組織此次罷工的維權委員會成員金龙彩票|官网登录。她表示:“我們就是想刺激Instacart有所行動。罷工的目的不是要使Instacart徹底停止運營,但如果為了得到我們需要的福利必須這樣做金龙彩票|官网登录金龙彩票|官网登录,我們也義無反顧?金龙彩票|官网登录!?/p>

該維權委員會能夠聯絡15000名Instacart員工。該委員會稱,他們曾多次要求Instacart提供個人防護裝備,每筆訂單發放5美元危害津貼金龙彩票|官网登录金龙彩票|官网登录,并向高風險員工和出現新冠肺炎癥狀的員工提供病假工資等金龙彩票|官网登录。工人們指責公司對于大部分需求都充耳不聞金龙彩票|官网登录,因此他們計劃持續罷工金龙彩票|官网登录,直到公司滿足他們的需求金龙彩票|官网登录。

Instacart公司CEO阿普瓦·邁赫塔表示,此次罷工正值公司業務最繁忙的時期。隨著新冠疫情在美國的持續蔓延金龙彩票|官网登录,人們紛紛選擇食品雜貨配送服務,以免在實體店中接觸到病毒,同時避免長時間排隊結賬。

為了滿足用戶需求金龙彩票|官网登录,Instacart正在迅速增加人手,最近宣布計劃招聘30萬快遞人員金龙彩票|官网登录。

面對罷工威脅,Instacart回應稱,公司正在“積極”研究,采取“預防性”措施金龙彩票|官网登录,以保證公司的安全運營。對于確診感染病毒或被強制隔離的員工,Instacart曾宣布發放14天工資。上周五金龙彩票|官网登录,Instacart宣布將該福利的截止日期從4月8日延長至5月8日。此外,Instacart還宣布向處理訂單數量達到一定標準的員工發放最高200美元獎金金龙彩票|官网登录,但其中并不包括Instacart的快遞員。同時Instacart還允許員工配送酒精飲料時,用客戶的身份證掃描件取代客戶簽字,從而避免近距離接觸金龙彩票|官网登录。

公司在聲明中表示:“無論是采購員金龙彩票|官网登录、客戶還是員工,他們的健康和安全始終是我們的重中之重。我們絕對尊重采購員向我們提供反饋和表達擔憂的權利金龙彩票|官网登录。因為這是我們持續改善購物體驗的重要途徑。在當前的關鍵時期金龙彩票|官网登录,我們致力于為這個重要的群體提供支持?!?/p>

但貝恩認為金龙彩票|官网登录,Instacart的應對措施并沒有解決核心問題。她表示金龙彩票|官网登录,員工必須有醫生證明他們被強制隔離或者被確診感染了新型冠狀病毒,才能獲得病假工資金龙彩票|官网登录,但目前病毒檢測依舊緊缺,而且許多員工沒有醫療保險可以支付看醫生的費用。除此之外,許多員工已有其他病癥金龙彩票|官网登录,這增加了他們因病毒導致病情加重的幾率,但當前的政策并不包括這些人。此外,公司依舊不會為采購員配備必要的清潔用品,所以他們無法對購物車進行消毒或者在把商品交給客戶之前洗手。

貝恩說:“客戶可以待在家里金龙彩票|官网登录,通過快遞服務采購商品,這讓他們產生了一種虛假的安全感金龙彩票|官网登录。但我們知道,病毒在購物袋上是可以存活的?!?/p>

而且從有些客戶的話中可以看出,早在Instacart員工計劃罷工之前,用戶對于病毒的擔憂已經對該公司的服務產生了影響金龙彩票|官网登录。許多人購買的商品要等一周甚至更長時間才能配送,而且由于店內缺貨,訂單送達時經常缺少商品。有購物者投訴,他們沒有收到商品卻被扣費,但他們聯系不到該公司的客服代表解決問題。

70歲的卡洛爾·西蒙居住在得克薩斯州福特沃斯。她說自己第一次嘗試了Instacart,因為她擔心自己年紀大了,而且患有哮喘,現在到外面去太危險金龙彩票|官网登录。她從Instacart上訂購了15件商品金龙彩票|官网登录,當時得到的承諾是三天內送達金龙彩票|官网登录。

她說:“我收到一封電子郵件告訴我:‘您的訂單已經送達金龙彩票|官网登录?!以谇伴T廊和后門廊什么也沒看到金龙彩票|官网登录金龙彩票|官网登录?!?/p>

西蒙說金龙彩票|官网登录,Instacart曾經提示她除了一罐V8果汁以外,所有商品全部缺貨金龙彩票|官网登录,但她卻為這些商品付了錢金龙彩票|官网登录,而且支付了配送費和服務費金龙彩票|官网登录。她就這筆費用向信用卡公司進行了投訴。

70歲的格雷斯·斯特勞德也是第一次使用Instacart購物金龙彩票|官网登录,并且也有類似遭遇金龙彩票|官网登录。她下了一筆180美元的訂單,但沒有收到訂購的商品金龙彩票|官网登录,卻被扣除了圣女果的費用以及服務費與配送費。

斯特勞德說:“我嘗試過撥打客服電話,但他們說需要等待59分鐘。我剛剛已經寫好了這筆費用的支票?!?/p>

15000名采購員中即使只有部分人參加周一的罷工,也會影響Instacart的服務金龙彩票|官网登录。Instacart員工此前曾經組織過一天罷工和其他抗議活動,敦促公司改善工作條件,例如調整小費政策,要求公司更透明地解釋確定員工工資的標準等,此次罷工將是Instacart員工首次無限期罷工金龙彩票|官网登录。

貝恩說,促使他們決定罷工的“最后一根稻草”是Instacart新招聘30萬快遞人員的決定。

她說:“這讓人感覺他們好像早已知道我們會生病,所以他們要找人取代我們金龙彩票|官网登录。30萬人將與我們面臨相同的風險。這太可怕了!”(財富中文網)

譯者:Biz

Workers at grocery delivery service Instacart plan a strike on Monday to force the company to better protect them against the coronavirus outbreak, setting the stage for a mass disruption of customer orders at a time of soaring growth.

“We’re really trying to light a fire under Instacart’s feet,” said Vanessa Bain, a member of the activist committee organizing the strike. “Our intention is not to bring Instacart’s operations to a grinding halt, but if that’s what it takes to get what we need, then we’ll keep elevating.”

The group, which has access to a network of 15,000 Instacart workers, said they’ve repeatedly asked for Instacart to provide them with personal safety gear, $5 hazard pay for each order, and access to sick pay for at-risk workers and those who have coronavirus symptoms. The workers plan to strike until the company, which they say has largely ignored them, meets their demands.

The strike would take place during one of Instacart’s busiest periods, according to CEO Apoorva Mehta. As the coronavirus spreads across the nation, people are turning to grocery delivery services to prevent them from being exposed to the illness in stores and from having to wait in long checkout lines.

To fill the demand, Instacart is trying to quickly expand its workforce, recently announcing plans to hire 300,000 delivery people.

In response to the threatened strike, Instacart said it's working “proactively” to take “precautionary” measures to operate safely. On Friday, it extended window during which it would provide 14 days of pay to workers who are diagnosed with the virus or placed under mandatory quarantine, from April 8 to May 8. It also announced a bonus of up to $200 for employees, which doesn't include Instacart’s delivery people, bonuses for workers who meet certain thresholds for the number orders they handle, and the ability to deliver alcohol by getting a scanned image of person's ID from a distance instead of a written customer signature.

“The health and safety of our entire community — shoppers, customers, and employees — is our first priority,” the company said in a statement. “We absolutely respect the rights of shoppers to provide us feedback and voice their concerns. It’s a valuable way for us to continuously make improvements to the shopper experience, and we’re committed to supporting this important community during this critical time.”

But Bain says Instacart’s response doesn’t actually address the core problems. Workers cannot receive sick pay unless they have a doctor's note saying they are under mandatory quarantine or have been diagnosed with coronavirus, even though testing is still largely unavailable and many workers don’t have health insurance to cover a doctor’s visit, she said. On top of that, many workers have pre-existing conditions that increase their chances of getting severely ill from the virus, and they are not covered by the current policy. Meanwhile, shoppers still won't have the cleaning supplies they need to disinfect shopping carts or wipe their hands before handing products to customers.

“Customers have a false sense of security from ordering from services that keep them in their homes,” Bain said. “But we know this virus can live on grocery bags.”

And that fear alone is already disrupting Instacart’s service even before the scheduled strike, according to some customers. Many people have to wait a week or longer to get their groceries delivered, and, when they are delivered, some items are often missing due to store shortages. And some shoppers complain that they’re getting charged for items they never receive and can’t get ahold of company representatives to fix the problem.

Carol Symon, a 70-year-old resident in Fort Worth, Tex., said she recently tried Instacart for the first time because she feared her age coupled with her asthma made it too dangerous for her to go out. She ordered 15 items from the service, which promised to deliver in three days.

“I got an email saying, ‘Your order has been delivered,’” she said. “I went outside and there was nothing on the front porch, nothing on the back porch.”

Symon said she was alerted that all the items were out of stock except for a can of V8 juice, for which she was charged along with the delivery and service fees. She’s challenging the charge with her credit card company.

Grace Stroud, also a 70-year-old first time shopper, had a similar experience when she placed a $180 order on Instacart. She didn’t receive her order but was charged for some grape tomatoes along with the service fee and delivery charge.

“I tried to call a number and they said the wait time was 59 minutes,” Stroud said. “At this point, I’ve just written it out of my check book.”

But service is about to get even less reliable if even some of the 15,000 shoppers strike on Monday. This is the first time Instacart workers are striking indefinitely after previously staging one-day walkouts and other protests urging the company to improve working conditions like changing the tip policies and providing more transparency into how their pay is determined.

Bain said the final straw this time was Instacart’s announcement that it was hiring 300,000 new delivery people.

“It felt like they knew we were going to get sick, and they need to replace us,” she said. “Three hundred thousand people will be exposed to the risk we face. That’s’ terrifying.”

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